Over its many years of experience in operating in the industry, the Company has developed an excellent management team, whose members are highly professional, experienced, innovative and capable of changing and optimizing the conventional model. They are familiar with various project management processes and details in project implementation. They not only have the ability to make good plans and rigorously implement them but also are capable of adjusting the plans and resource deployments in accordance with the actual progress. Meanwhile, with a relatively mature management model and experience in operations management, they implement lean management and are strong in cost control.
The Company has set its departments in a simple and effective manner, leading to a steady management without redundant personnel. Dividing its production part in detail, it has built a corresponding professional team in order to achieve the best productivity and cost savings. By setting small accounting units, it strengthens its precise internal audit; through such efforts as corporate culture building and training, it motivates its staff and their sense of involvement in operations. It has issued a number of management rules and regulations and made standardized operational procedures and processes; through training, learning, and sharing, it ensures comprehensive, standardized management.
Fully going informatized and smart, the Company relentlessly promotes the application of information technology, Big Data, and information system in various parts of its management, including the WMS, EIIS, and ERP in important parts such as production, engineering, procurement, and warehousing. In so doing, it greatly enhances efficiency and achieves strict management of the processes and precise cost management. Its proprietary GIS module monitors the operational status of its heat supply pipe network in real time; it helps maintenance and repair personnel to quickly analyze and diagnose the network for its leakages and problematic nodes so that the maintenance & repair service level is improved generally. The Company has launched its heat supply charge management information system. In response to the ever-increasing number of users and the change in fee payment methods, it has formed a CRM system integrating offline counters in the business hall, self-help terminals, online WeChat public account, and call center, greatly improving the efficiency in customer service and the level of user service management.