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Technological Innovation Lean Management Service Upgrade 返回顶部
Service Upgrade

The Company’s top priority is a comfortable user experience and customer satisfaction. By upgrading its service methods, it builds a perfect service mechanism and continues to improve its heat supply service level. 

A Diversity of Service Methods
Perfect Service Mechanism
  • Improving Service Efficiency and Quality

    The Company implements the guaranteed satisfactory solution mechanism, by which the first customer information receiver in the customer service team is the person responsible for the whole process of handling the request and making a return call to the customer in a timely manner.

    The Company has launched its mobile phone app added with an incentive feature to better motive employees in handling customer requests. And it considers customer request receiving and handling when reviewing employee performance; meanwhile it provides training for customer service employees so as to improve their professional competence.

  • Guaranteeing User Rights and Interests and Experience

    The Company has formulated “Methods for Leakage Claim Management”, by which it will, after conducting an indoor investigation and confirming the compensation plan, make economic compensations for the user.

    When a customer complains that the temperatures lower than 18℃ in his bedroom and living room and repairs fail to attain the standards, the Company will propose a renovation scheme or economic compensations to him in order to protect his rights and interests as a user.

    In the event that a user intends to change the heat-supply mode, has a need for low temperatures, and is a case of charity, the Company will provide him with free heating service.